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Make sure that your device has the latest version of iOS or iPadOS, watchOS, or tvOS.Then check for app updates. IPhone, iPad, iPod touch, or Apple Watch: You can manually update apps.You might need a Wi-Fi connection to update some apps on your iPhone, iPad, or iPod touch.; Apple TV: Go to Settings Apps and turn on Automatically Update Apps. Product Specific Phone Numbers. Main Phone Numbers. Was this article helpful? 0 out of 0 found this helpful. Return to top. STILL NEED HELP? Want to ask other users with the same product a question? Join the conversation. SUPPORT COMMUNITY LOGITECH SUPPORT. Sync fails with MyHarmony desktop software: If the Harmony remote isn't being detected by the computer and therefore the MyHarmony desktop software isn't allowing you to sync, then please review: Harmony isn't being detected by the computer. Harmony IR based remotes can be placed into a sync recovery mode by removing one of the batteries and holding down the All Off button on the remote as. Install the Windows or Mac Harmony Desktop App, otherwise known as “MyHarmony.” Open the “Advanced Options” by pressing ALT+F9 for Windows users, or Fn+Option+F9 or Option+F9 for Mac users. Then plug the Harmony Hub into your computer. Click on “Unpair,” then click “Unpair All.” Now follow the steps in the Harmony App to pair. Browse articles about LG product repair information, installation guides, troubleshooting, how-to-use and other useful tips for your LG appliances and devices.
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This troubleshooting page will help you diagnose problems with the Logitech Harmony 900.
Battery Not Charging
This issue occurs when the light on the cradle base comes on but the remote will not power on or if the screen does not show the battery charging icon.
Swollen Battery
A known issue with the Logitech Harmony 900 is battery swelling. This is when the battery expands in size and stops working properly. If you have a swollen battery it will need to be [invalid guide link].
Faulty Charger
A faulty charger may occur if the cable gets frayed or the wire is exposed. You can tell that the issue is a faulty charger if the light on the cradle base does not come on when plugged in. The charger may need to be replaced.
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Cradle Base Light Indicator Not Working
This issue occurs when the remote’s screen shows the battery is charging (remote still works) but the charge indicator on the cradle base does not light up.
Broken LED Light
If the white light on the cradle base is not lighting up when plugged in then it is most likely a broken LED. Consider replacing the LED light.
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Faulty Wire Attached to LED Light
If the cradle base light still does not work after replacing the LED, then the issue is most likely a faulty wire attached to the LED light and can be fixed.
Blank Screen (Black/White)
This issue occurs when the screen is frozen and showing up black or white.
Screen Stops Working After a Software Update
The screen might turn black or white if you have recently done a software update and can be fixed.
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Broken Screen
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A broken screen may occur if the remote is frequently dropped or banged. Dropping the remote may cause a hardware issue that is due to poor solder connections on the circuit board coming apart upon impact. This can be fixed using a procedure called solder reflow. Another issue may be a cracked/damaged screen which occurs when the glass appears fractured and/or splintered. The screen may need to be replaced.
Device Not Responding to Input
This issue occurs when the device is unresponsive to touch.
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Software Issue
![My harmony software freezes machine My harmony software freezes machine](https://images.logitech.com/smarthome/support/harmony/global/remotes/harmony-legacy-v1.png)
The most likely caused of unresponsiveness to touch is a software issue. A software issue is caused by a communication failure between the device and the circuit board. This can usually be solved with a restart and an update.
Defective Buttons
Individual buttons may become stuck in a partially pressed position. To tell if a button is stuck, compare the sensitivity of the button press with other buttons. This issue can be fixed by massaging the defective button until it pops back into place. If the buttons are severely damaged, they can be replaced by following this guide.
![Software Software](https://www.home-assistant.io/images/blog/2018-12-logitech-harmony-removes-local-api/firmware.png)
Broken Button Circuit Board
If you have tried a restart and most of the buttons do not appear defective but the device still is not responding, you may have a broken button circuit board. This is most likely caused by dropping the device and can be replaced.
IR Signal Transmission Not Receiving
If all the above do not solve the issue, it is most likely an IR signal transmission problem. An IR signal transmission is the signal between the remote and the devices it is controlling.
Touch Screen Freezing During Use
The remote's touch screen stops responding to your touch.
Software Issue
If the remote's touch screen suddenly freezes during use then it is most likely a software issue. Consider restarting and updating the device.
Device Will Not Turn On
This issue occurs when the remote fails to start despite being fully charged.
Firmware Issue
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A firmware issue occurs from a short in the software that is embedded in the remote. Failure to turn on is most likely caused by the corrupted firmware. This can usually be solved by simply reapplying the firmware.
Faulty CPU Connections
If you have tried reapplying the firmware and the device will still not boot, the issue is probably a poor motherboard connection. These connections are generally weak and can be broken by dropping the device. An easy solution to this problem is to place a shim to stabilize the board. To fix this issue, follow this guide.
When the firmware is corrupted on your remote, it can sometimes be difficult (or impossible) to establish communication and successfully re-apply the firmware using the standard Harmony Software user interface. If, after multiple attempts, you are not able to complete a firmware download, you may want to try downloading and launching a 'local' firmware file. These 'kernel' files either contain a complete firmware image or permit more direct communication by bypassing the initial Connectivity Check. In order to use these you will need to have the original Harmony Software (not the newer MyHarmony) already installed. Simply download the appropriate file (based on your model). Once downloaded, double-click to launch the file, USB-connect your Harmony remote and, with luck, the firmware will be successfully downloaded and restored. Please note - there is always risk when updating/re-applying firmware and we recommend that you do this only if all other troubleshooting options have failed. Note also that, on some models, you will need to re-apply your Activity/Device profile as the firmware update will wipe out these settings. You must have access to your Harmony Account in order to restore your Activity/Device settings back on your remote! Please contact us if you have questions about applying the firmware!